We are so confident you will fall in love with your Hooke Verse that we offer a 14-Day Satisfaction Guarantee.

If you would like to request a refund please email our Customer Experience Experts at support@hookeaudio.com within 14 days of receiving your order. They will issue you a Returns Merchandise Authorization (RMA) number and send you postal instructions.

You will need to arrange shipping, and return the Hooke Verse in original condition and packaging. If the unit, accessories or packaging are cosmetically damaged in any way we will not be able to process the return, and your Hooke Verse will be returned to you.

Once your Hooke Verse has been received and assessed as in a reasonably unused condition, we submit refund requests immediately to your original method of payment. You will see the refund as a credit in approximately 5-10 business days, depending on your bank.

After the 14-Days have elapsed we will no longer accept change of mind returns. 

Note: see our Hooke Audio Returns Policy for further details.