Dispatch Times

Estimated dispatch time for AU, EU, UK and US customers is between 1-5 business days. For all other countries and continents, please allow 1-2 weeks.

Shipment Times

Australia Australia Post	2-10 Business Days
Asia Singapore Post	2-10 Business Days
Europe FedEx Courier	2-10 Business Days
North America USPS	2 Business Days

 

Shipping Exclusions

Hooke Audio cannot ship directly to APO/FPO, PO BOX or Parcel locker addresses. Since we cannot track packages after their arrival at these drop-off points, we are reluctant to make shipments that may be misdirected or lost.

 

Signature on Delivery

To ensure there are no lost or stolen parcels, we send all shipments by courier requiring signature on delivery. 

If you receive a notice stating delivery was attempted while you were out, please follow its instructions regarding an alternate delivery date or parcel pick-up.

 

Tracking Your Order

After your Hooke Verse has shipped you will receive a shipping email from [email protected] which will include a tracking number. You can monitor your delivery through the number and the carrier’s website, see an estimated time of delivery and sign up for SMS alerts.

 

Whole Shipment 

We do not make partial shipments which means that we will wait to ship until all the products you ordered are available. Unfortunately, we are not able to facilitate customers picking up their orders directly. 

 

Changing Your Order

We are unable to make changes or cancel your order after you have received a confirmation email. 

 

Delivery Duty

Hooke Audio products are sold on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on receipt. Any additional taxes, fees or levies may apply according to local legislation and customers are advised to check these details before placing any orders. 

As charges are individually assessed by your country’s officials upon import, we are unfortunately not able to provide an estimation or if you will be charged at all. Contact your local customs office for more information.