SUPPORT

For customers experiencing a disconnect using Hooke Verse on their iPhones (updated Oct. 9th 2019).

We are noticing a strange bug in iOS 13 where the iPhone shows Hooke Verse is “connected” but doesn’t show the “🎧” icon in the upper right hand screen. When this happens, you can open BT preferences, click on the Verse (even though it says connected) and then the “🎧” icon will appear. It’s a weird bug, but Apple says they’ll have it resolved soon. In the meantime we recommend reseting your Verse to clear any BT cache that may have blocked up in the process. You can do this by pressing the small reset button with a pin located on the right behind the ear enclosure. We should have a resolution soon!

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I am trying to connect Hooke Verse to my phone, but it is not visible in Bluetooth Preferences. Why?

Chances are the headset is not in “pairing mode”. If the Verse LED is blinking BLUE, you are NOT in pairing mode. You want it blinking red rapidly. To put your Verse into pairing mode, from an off position, hold the LED for at least 10 seconds until the LED blinks RED RAPIDLY. Then, you will see “Hooke Verse” under your phone’s Bluetooth preferences.

I am experiencing distortion or dropouts in my recordings. How do I fix?

There are a couple of parameters that can affect Bluetooth performance:
1. Please make sure your phone is running the latest operating system.
2. Having multiple apps open in the background on your phone when recording can affect Bluetooth performance. The Hooke app uses a significant amount of processing power to stream pro grade audio wirelessly.
3. Make sure you do not have a ton of stored “remembered” devices under BT preferences. Eliminate those you are no longer using.
4. Put your phone in airplane mode during recording as some cell signals can interfere with the stream.
5. Full battery when recording helps, but is not essential.
6. This is a must when experiencing dropouts, reset your Verse. Press the small button with a pin located on the right behind the ear enclosure. Sometimes Bluetooth cache can store up and get clogged. A fresh reset always helps 🙂

What is the proper way to put Hooke Verse on?

While holding the right earpiece with your right hand and the left earpiece with your left hand. Bring the entire headset behind your head so that the long cable is resting on the back of your neck, then hook the earbud memory wires over your ears and pop the earbuds in.

What is the proper way to put Hooke Verse in the carrying case?

My phone doesn’t see the Hooke Verse in Bluetooth Settings. How Do I put Verse into pairing mode?

  1. Make sure the Hooke Verse is powered off.
  2. Hold the power button down until the LED flashes RED RAPIDLY
  3. Open Bluetooth preferences on your phone and select Hooke Verse.
  4. When Hooke Verse is connected, the Hooke LED will glow SOLID BLUE

My iPhone says the Verse is connected, but when I open the Hooke Audio app, it says “2D”.

  1. First make sure you see a little headphone logo in the top right of your iphone screen.
  2. If you do not, reset the Verse by pressing the reset button (small hole on right behind ear enclosure) and repairing to your phone
  3. To ensure a secure connection with your iphone:
    1. Make sure the Verse is powered off
    2. Make sure the Hooke Audio app is completely killed and not running in the background on your phone
    3. Connect the Verse to your phone
    4. Open the app

If you follow the steps above, you will have a secure connection every time.

My Android says the Verse is connected, but when I open the Android app, it says “Verse is not paired”

  1. To ensure a secure connection with your Android:
    1. Make sure the Verse is powered off
    2. Make sure the Hooke Audio app is completely killed and not running in the background on your phone
    3. Connect the Verse to your phone
    4. Open the app

If the issue persists, power cycle your phone and reset the Hooke Verse by pressing the reset button (small hole on right behind ear enclosure) and repairing to your phone

Is Hooke Verse Waterproof?

Hooke Verse is not waterproof

How Do I put the microphone windscreens on?

  1. Pull the eartips off of the earbud
  2. Slide the microphone windscreen over the eartip so that the plastic knob of the earbud sticks through the windscreen hole.
  3. Then re apply the eartip over the earbud and windscreen

What chargers can I use with Hooke Verse?

Any 5V USB charger rated at 200mA and above.

How Do I use the recording cable?

The recording cable is to be used with devices that do not have bluetooth, like DSLR cameras, GoPros and Field recorders. For more information on the recording cables, see here:

How Do I know when Hooke Verse is fully charged?

Hooke Verse will glow white when it is charging. When Hooke Verse is fully charged, the light will go out

I am a blind user, where can I find accessibility tips and support?

https://hookeaudio.com/blog/2017/05/09/how-to-blind-users-hooke-audio-3daudio-app-ios-accessibility/

Can I put my phone to sleep or put the app in the background during a recording?

Yes, but only when recording audio only. You can begin an audio only recording, put the phone to sleep and in your pocket, and continue recording

What is the “Jim Head” binaural dummy head for?

Jim Head is for when you want to capture 3d audio without wearing Hooke Verse. You can place Hooke Verse on this dummy head and record 3d audio without wearing the Verse.

Can I use Hooke Verse with other apps besides the Hooke Audio app?

We have developed a custom Bluetooth recording codec to allow Hooke Verse to capture wireless 3d audio to a smartphone. In order for this to work, our mobile app does a lot of the heavy lifting when it comes to receiving the wireless 3d audio codec. In order for a third party app to support Hooke Verse, they would need to support our wireless 3d audio recording codec. 

However, there is a way to use Hooke Verse on 3rd party apps using the Hooke recording cable. Many adapters allow you to convert your Micro USB or Lightning port into a 3.5mm stereo input. Plug one of these adapters into your phone, then plug the Hooke recording cable into the adapter. The adapter will override your built in mic and allow you to use the Hooke Verse on that app via a wired connection. 

What is the sample rate and bit depth of Hooke Audio recordings?

Hooke Verse does record in 16bit 48kHz. However, the packing and transmitting of this audio is unlike any other microphone on the market. Never has a microphone sent multiple channels of high quality audio over bluetooth to a smartphone before. The analog microphones at the Verse pick up omni directional 16bit 48kHz audio. This audio is then digitally sparked into bits which are sent over Bluetooth to the phone for unpacking.

It is very precise how many bits are sent and at what frequency so as to ensure optimum performance and risk bluetooth packet loss. The app then receives the bit and unpacks them into a desired file format. Though the resulting file is an m4a, it is not the m4a in which you are normally accustomed to as it has been sent via bluetooth bit transfer from a 16bit 48kHz microphone. Regardless, we plan to roll out .wav packaging and .aac packaging in further updates.

Where can I find replacement eartips for the Verse?

Customers have responded well to both of those for replacement ear tips. Air3 fits up to 4mm. The verse measures 4.1mm so its a really snug fit but you don’t have to force them on. The large size is just slightly larger than the biggest that came with the headset.